Terms & Conditions

1. Our role as a travel agent

Izzy Trip is an independent travel agency based in Australia. We act solely as a booking agent for third-party tour operators. When you purchase a tour through our website, you are entering into a contract with the tour operator, not with Izzy Trip.

We assist with bookings, provide information, and liaise with the tour operator on your behalf. However, we do not operate the tours, and we are not responsible for the provision or delivery of tour services.

Izzy Trip is not liable for the acts, omissions, services, or failures of any third-party operator or service provider.

2. Booking and payment

Booking confirmation: Your booking is confirmed once full payment is received and a confirmation email is issued by Izzy Trip.

Deposits: Some tours may require a non-refundable deposit to secure your place. Details will be provided at the time of booking.

Payment methods: We accept major credit and debit cards, bank transfers, and other payment platforms as listed at checkout.

Price adjustments: While we strive to keep pricing accurate, we reserve the right to adjust prices due to currency fluctuations, operator changes, or supplier-imposed increases. If a change affects your booking, we will notify you immediately and offer options where available.

3. Optional activities and add-ons

Some tours may offer optional excursions, meals, or experiences that are not included in the base tour price.

These optional activities are:

Subject to availability and may be cancelled, modified, or substituted without notice by the operator.
Paid separately, either at the time of booking or during the tour (depending on the operator’s process).
Non-refundable unless cancelled by the tour operator.

Izzy Trip is not responsible for the delivery, content, or quality of any optional activity provided by the tour operator or local suppliers.

It is your responsibility to understand what is and isn’t included in your base tour package. Full details of optional activities (including prices and how to book) will be provided either at checkout or during the tour briefing.

4. Cancellation, rescheduling & refunds

Izzy Trip mirrors the cancellation and refund policy of the tour operator. All cancellations, rescheduling, and refund decisions are subject to the operator’s terms.

Standard cancellation policy:

You can cancel or reschedule your booking free of charge up to 16 days before departure.

16+ days before departure

✅ Full refund
✅ Free reschedule

Less than 16 days before departure

❌ No refund
❌ Rescheduling not permitted

Important conditions:

Missed flights or delays: No refunds for missed connections or delays caused by personal circumstances.
No-shows, early departures, unused services: Not eligible for refunds.
Visa or passport issues: No refund if you’re denied entry or unable to travel.
Tour modifications: Operators may adjust itineraries, accommodations, or transport without compensation.
Conduct: Disruptive or unsafe behaviour may result in removal from the tour without refund.
Solo traveller changes: If you switch to a single room mid-tour, a €120/night fee applies and must be paid immediately (subject to availability).

Request process:

All cancellations or changes must be submitted to Izzy Trip in writing. We will confirm receipt, liaise with the operator, and keep you informed of the outcome. Requests are not confirmed until acknowledged by Izzy Trip.

5. Liability disclaimer

Izzy Trip is not responsible for:

Any loss, injury, damage, delay, or inconvenience experienced during the tour.
The performance, conduct, or service quality of third-party operators.
Any issues arising from force majeure events including natural disasters, strikes, or government restrictions.

Our liability is limited to the services we provide as an agent, and we are only liable for direct losses resulting from our own negligence.

6. Travel insurance

We strongly recommend that you obtain comprehensive travel insurance before your trip. Your policy should cover:

Trip cancellation or interruption
Medical emergencies
Travel delays or missed connections
Theft or loss of personal belongings

Insurance is not included in your booking, and Izzy Trip does not provide or sell insurance policies.

7. Governing law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes shall be resolved under the jurisdiction of the courts of New South Wales.

8. Contact details

Izzy Trip
📧 support@izzytrip.com
🌐 www.izzytrip.com

9. Eligibility to book

You must be at least 18 years old to book a tour through Izzy Trip. By booking, you confirm that all information is accurate and that you are authorised to book for all listed participants.

10. Customer responsibilities

It is your responsibility to:

Review and understand the tour operator’s terms and itinerary details before booking.
Provide accurate personal and contact details.
Ensure you hold a valid passport and any required visas or travel documents.
Comply with health, vaccination, or entry requirements for the countries visited.
Arrive on time for all departures and scheduled activities.
Follow safety instructions and respect local customs, laws, and regulations.

11. Health & fitness requirements

Some tours may involve walking, stairs, long travel days, or other physical activities. It is your responsibility to ensure you are medically and physically fit for the tour you book. Please consult your doctor before travelling if unsure.

12. Data protection & privacy

We collect and use your personal information to facilitate your booking, communicate with you, and comply with legal obligations. We may share relevant information with the tour operator and service providers as needed to complete your booking. Read more about our Privacy Policy here.

13. Promotions, discounts, and pricing errors

Occasionally, Izzy Trip may offer promotional pricing, limited-time discounts, or special offers. These offers are subject to availability and may be withdrawn at any time.

In the event of a pricing error on our website, we reserve the right to cancel or correct a booking where the incorrect price was clearly a mistake.

14. Intellectual property

All content on the Izzy Trip website — including logos, text, images, and design — is the property of Izzy Trip or its content providers and may not be copied, used, or reproduced without written permission.

Final notes

By confirming your booking through Izzy Trip, you acknowledge and accept:

You have read and understood these Terms and Conditions
You accept our role as an agent and agree to abide by the tour operator’s own terms
You are financially responsible for the booking, including any additional charges or penalties
You understand that tour details (such as itineraries, transport, or hotels) may be subject to change by the operator